Miami County Communication Center earns Reaccreditation at National Conference

TROY, OHIO — The Miami County Commissioners congratulate the leadership and staff of the Miami County Communication Center (MCCC) on earning reaccreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA). Beth Hull, Communications Center Director, and Carmajo Burkhardt, Telecommunications Supervisor, accepted the Certificate of Accreditation on Saturday, July 25th, 2026, at the CALEA National Conference in Omaha, Nebraska.

“We are very proud of all our staff at the Communications Center. This is a great achievement that demonstrates the commitment of Miami County’s Communications Center to professional excellence in law enforcement and service to the community”, said Greg Simmons, County Commissioner and Communications Center Executive Board member.

First accredited by CALEA in 2015, MCCC has continuously met rigorous national standards to maintain its accreditation. The division recently underwent a comprehensive evaluation by CALEA assessors, who reviewed all aspects of its policies, procedures, administration, operations, and support services through over 200 standards. This extensive process ensures MCCC continues to uphold best practices in public safety.

The MCCC answered a total of 100,327 calls in 2025 including 47,361 calls to 911, 138 text-to-911 calls and 52,828 calls to the non-emergency phone line. Miami County 911 telecommunicators answered 97.83% of all 911 calls in under 10 seconds, with an average answer time of 4.8 seconds. MCCC dispatched 104,882 calls for service to Miami County’s law enforcement, fire, and emergency medical services agencies in 2025.

CALEA commended MCCC for its dedication to maintaining professional standards, highlighting the division’s successful self-evaluation, independent review by assessors, and approval from CALEA Commissioners. The accreditation is valid for four years, during which MCCC must maintain continuous compliance with CALEA’s evolving standards.

"Earning CALEA reaccreditation is a testament to the collaboration and support of the area we serve and the hard work and dedication of our entire department," Beth Hull said. "It reinforces our commitment to maintaining the highest standards for communications and continuously improving our policies and practices to best serve our community."

CALEA accreditation is a voluntary credentialing program that serves as the gold standard for public safety agencies across the United States. Through rigorous standards, independent assessments, and continuous evaluation, accredited agencies demonstrate their commitment to operational excellence, professional integrity, and community service.